Legal, Regulatory & Complaints
View information pertaining to our Legal and Regulatory requirements as well as our complaints procedures.
Who We Are
Open Law Limited (companies house number: 12083385) is a limited liability company operating in England and Wales. Our registered office address is Britannia Mills, Slaithwaite, HD7 5HE.
We’re authorised and regulated by the Solicitors Regulation Authority (SRA) and we’re subject to the SRA Codes of Conduct. Our SRA registration number is 664429.
Complaints
We will always aim to deliver outstanding customer service, but if for any reason you are unhappy and wish to make a complaint, please see our complaints procedure.
If we’re unable to resolve your complaint directly, you may be able to refer the matter to the Legal Ombudsman. They can be contacted at The Legal Ombudsman, PO Box 6167, Slough, SL1 0EH. Alternatively, you can contact them by telephone on 0300 555 0333, or by email at enquiries@legalombudsman.org.uk. You can also visit their website: legalombudsman.org.uk
Time constraints and restrictions apply to complaints via the Legal Ombudsman, and a complaint must be made within 6 months of receiving a final response to a complaint, and no more than a year from the occurrence of that which you wish to complain.
In addition, whilst the SRA does not deal with complaints regarding levels of service, they do deal with matters relating to professionalism and misconduct.